YA83423 | Service Restored | Intermittent feed issues. | 10/28/2016 06:31 PM UTC

Title: Intermittent feed issues.

User impact: Users may have been intermittently unable to load feeds.

More info: Users may have seen a grey bar and the message “Click here to reload”. After reloading, feeds may have loaded as normal.

Final status: We’ve determined that a portion of infrastructure that facilitates Yammer feed functionality became degraded. Although our initial attempt to restart the Yammer services on the affected infrastructure was unsuccessful, a second attempt was successful in resolving the issue.

Scope of impact: A few customers reported this issue, and our analysis indicated that all users were affected.

Start time: Friday, October 28, 2016, at 7:06 AM UTC

End time: Friday, October 28, 2016, at 2:55 PM UTC

Preliminary root cause: A portion of infrastructure that facilitates Yammer feed functionality became degraded.

Next steps:
– We’re analyzing performance data and trends on the affected infrastructure to help prevent feed load issues in the future.

This is the final update for the event.

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