YA80898 | Service Restored | Users may have seen blank or partial message feeds. | 10/10/2016 03:28 PM UTC

Final status: We’ve identified an issue that caused impact to message feeds and determined that a portion of infrastructure that processes message requests performed below acceptable thresholds. We deployed a code fix to remediate the high search requests load on the affected infrastructure and verified impact has been mitigated.

Scope of impact: While we weren’t aware of any customer reports of impact, our monitoring indicates that the issue may have potentially affected any of your users attempting to view message feeds.

Start time: Monday, October 10, 2016, at 1:38 PM UTC

End time: Monday, October 10, 2016, at 2:18 PM UTC

Preliminary root cause: A portion of infrastructure that processes message requests performed below acceptable thresholds.

Next steps:
– We’re reviewing our code for optimizations and automated recovery options to prevent this kind of problem from reoccurring.

This is the final update for the event.

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