YA75682 | Service Restored | Admins were experiencing delays provisioning new and existing subscriptions

Final Status: We’ve confirmed that the provisioning backlog has been processed and the incident is resolved.

User Impact: End users were not affected by this issue. In earlier stages of the incident, administrators may have experienced delays when provisioning new and existing subscriptions. Affected administrators would have seen their subscriptions stuck in the “Finalizing” status. In the latter stages of the event, impact was isolated to administrators whose provisioning requests were stuck in the provisioning backlog. New provisioning requests were unaffected by this incident while the provisioning backlog was processed.

Scope of Impact: A few customers reported this issue, and our analysis indicated that any new tenants were potentially affected.

Start Time: Wednesday, August 24, 2016, at 10:00 PM UTC

End Time: Wednesday, August 31, 2016, at 2:00 PM UTC

Preliminary Root Cause: A configuration issue within the infrastructure that handles Yammer provisioning caused provisioning delays.

Next Steps: – We’re reviewing our provisioning procedures to help prevent this kind of problem from happening again.

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