Final Status: Engineers have successfully restored the affected database components to a functional state and performed tests to validate full service restoration.
User Impact: Affected users may have been unable to export data files.
Scope of Impact: A very limited number of customers and users appeared to be impacted. No customer reports of the issue were identified throughout the duration of the incident.
Incident Start Time: Tuesday, March 15, 2016, at 1:15 PM UTC
Incident End Time: Tuesday, March 15, 2016, at 5:40 PM UTC
Preliminary Root Cause: A small number of database components that facilitate data export functionality were not processing traffic as expected, resulting in service impact.
– Review automated recovery options to prevent reoccurrence of the issue.
Please consider this service notification the final update on the event.