YA44197 | Service Restored | Affected users may have been unable to export data files. | 3/15/2016 5:40 PM UTC

Final Status: Engineers have successfully restored the affected database components to a functional state and performed tests to validate full service restoration.

User Impact: Affected users may have been unable to export data files.

Scope of Impact: A very limited number of customers and users appeared to be impacted. No customer reports of the issue were identified throughout the duration of the incident.

Incident Start Time: Tuesday, March 15, 2016, at 1:15 PM UTC

Incident End Time: Tuesday, March 15, 2016, at 5:40 PM UTC

Preliminary Root Cause: A small number of database components that facilitate data export functionality were not processing traffic as expected, resulting in service impact.

Next Steps:
– Review automated recovery options to prevent reoccurrence of the issue.

Please consider this service notification the final update on the event.

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