YA44111 | Service Restored | Affected users may have been experiencing delays of over 10 minutes when sending or receiving messages through Yammer. | 3/11/2016 12:05 AM UTC

Final Status: Message delays of up to 12 minutes were experienced in the Yammer infrastructure due to a configuration change. By design, an automated recovery feature took the appropriate action to restore service health.

User Impact: Affected users may have been experiencing delays of over 10 minutes when sending or receiving messages through Yammer.

Scope of Impact: Many customers appeared to be impacted by this event. For those customers affected, this issue potentially affected any user attempting to access or use the affected feature. No customer reports of the issue were identified during this event.

Incident Start Time: Thursday, March 10, 2016, at 11:18 PM UTC

Incident End Time: Thursday, March 10, 2016, at 11:30 PM UTC

Preliminary Root Cause: A configuration change to the infrastructure caused message delays.

Next Steps:
– Review the infrastructure update process to prevent reoccurrences of this scenario.

Please consider this service notification the final update on the event.

This entry was posted in Service Interruption. Bookmark the permalink.