Final Status: Engineers have completed the deployment of the fix to the affected environment, which has remediated impact.
User Impact: Affected Office 365 users could not activate new user accounts.
Customer Impact: Analysis of incident scope indicated that a very limited number of customers and users appeared to be impacted. No customer reports of the issue were identified during this event.
Incident Start Time: Tuesday, January 5, 2016, at 3:00 PM UTC
Incident End Time: Wednesday, January 6, 2016, at 12:30 AM UTC
Preliminary Root Cause: A code issue was found in the environment. The underlying root cause is under investigation.
Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Identify the underlying root cause and develop a solution to prevent reoccurrences.
Please consider this service notification the final update on the event.