YA34999 | Service Restored | Affected users may have seen a “Preview Temporarily Unavailable” message in place of the expected image thumbnail when viewing certain images. | 12/10/2015 07:10 PM UTC

Final Status: Engineers have reverted back to a previous software version of a service responsible for handling the export of data from Yammer sites. This has resolved the image preview issue.

User Impact: Affected users may have seen a “Preview Temporarily Unavailable” message in place of the expected image thumbnail when viewing certain images. As a workaround, users could attempt to refresh the page until the image loaded as expected.

Customer Impact: Analysis of incident scope indicated that a very limited number of customers and users appeared to be impacted. No customer reports of the issue were identified during this event.

Incident Start Time: Thursday, December 10, 2015, at 4:34 PM UTC

Incident End Time: Thursday, December 10, 2015, at 6:35 PM UTC

Preliminary Root Cause: As part of our efforts to improve service performance, an update was deployed to the Yammer data export service; however, the update caused a code issue which resulted in a degradation to image previews on Yammer pages.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Review procedures for validating service updates as the image preview issue was not identified during the testing phase of the development process.

 Please consider this service notification the final update on the event.

This entry was posted in Service Interruption. Bookmark the permalink.