Current Status: Engineers have developed a solution that is expected to resolve the latent configuration issue that is causing the problem. The solution is currently being tested to ensure it remediates the issue and will be subsequently deployed throughout the affected environment. In parallel, engineers are investigating other alternatives to improve the end-user experience as the testing and deployment of the solution may take an extended period of time to complete.
User Impact: The affected users are unable to see the Yammer icon within the app launcher or after clicking “View all my apps” within portal.office.com. As a workaround, affected users can access their yammer site directly by using the following format: yammer.com/(tenant name)
Customer Impact: Analysis of incident scope indicates that many customers appear to be impacted by this event. For those customers affected, this issue potentially affects any user attempting to view the Yammer icon in the app launcher or my apps section of portal.office.com.
Incident Start Time: Tuesday, November 17, 2015, at 12:45 AM UTC
Preliminary Root Cause: A general service update may have exposed a latent configuration issue; however, the underlying root cause is under investigation.
Next Update Time: Wednesday, November 18, 2015, at 12:30 AM UTC