YA33021 | Service Restored | Affected users were unable to access the Yammer site. | 11/6/2015 10:33 PM UTC

Final Status: Engineers have verified that automated recovery processes have remediated user connectivity issues. The service has recovered and engineers will continue to monitor service health to ensure no further impact is experienced.

User Impact: Affected users were unable to access the Yammer site.

Customer Impact: Analysis of incident scope indicates that a limited number of customers appear to have been impacted by this event. However, for those customers affected, this issue potentially affected any user attempting to access the Yammer site. No customer reports of the issue were identified during this event.

Incident Start Time: Friday, November 6, 2015, at 9:24 PM UTC

Incident End Time: Friday, November 6, 2015, at 9:33 PM UTC

Preliminary Root Cause: Network routing issues within the Yammer environment were responsible for connectivity issues. The underlying root cause is under investigation.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Identify the underlying root cause and develop a solution to prevent reoccurrences.

Please consider this service notification the final update on the event.

This entry was posted in Service Interruption. Bookmark the permalink.