Final Status: The corrective steps engineers took to reduce pressure on the system has stabilized the environment. Engineers monitored the environment for continued service health and determined that impact has been mitigated.
User Impact: Affected users may have experienced latency while loading pages or posting messages when using the Yammer service. Additionally, engineers have temporarily paused the Yammer Desktop Notifier feature as part of their attempt to mitigate the issue. During this time users will not be receiving their daily/weekly email digests. Engineers plan to re-enable this feature later today.
Customer Impact: Analysis of incident scope indicated that a very limited number of customers and users appeared to have been impacted. No customer reports of the issue had been identified during this event.
Incident Start Time: Friday, November 6, 2015, at 2:04 PM UTC
Incident End Time: Friday, November 6, 2015, at 4:24 PM UTC
Preliminary Root Cause: High resource utilization within the environment caused a portion of the Yammer infrastructure to become degraded. The underlying root cause remains under investigation.
Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Identify the underlying root cause and develop a solution to prevent reoccurrences.
Please consider this service notification the final update on the event.