Current Status: Engineers have determined the root cause, and are in the process of deploying a fix to the affected environment.
User Experience: Affected users on an external network are unable to preview or download files. The issue persists if the user then switches back to their internal network.
Customer Impact: Analysis of incident scope indicates that many customers appear to be impacted by this event. For those customers affected, this issue potentially affects any user attempting to download files. Engineers have received a few isolated customer reports of this issue.
Incident Start Time: Tuesday, October 20, 2015, at 1:15 PM UTC
Next Update by: Friday, October 23, 2015, at 2:00 AM UTC