Final Status: Engineers implemented a configuration change to improve service performance and resolve the issue.
User Experience: Affected users may have experienced delays when posting messages to Yammer. Additionally, some pages may have occasionally failed to load. As a workaround, affected users may have been able to reload the page.
Customer Impact: Customer impact appeared to be limited during this event.
Incident Start Time: Tuesday, March 24, 2015, at 7:44 AM UTC
Incident End Time: Tuesday, March 24, 2015, at 10:45 AM UTC
Preliminary Root Cause: A resource utilization issue caused performance degradation on a database related to authentication service infrastructure.
Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Investigate resource utilization patterns on the affected database and implement automated recovery options to prevent reoccurrence of the issue.
Please consider this service notification the final update on the event.