YA17865 | Service Restored | Delays in message posting and page load failures | 3/24/2015 10:45 AM UTC

Final Status: Engineers implemented a configuration change to improve service performance and resolve the issue.

User Experience: Affected users may have experienced delays when posting messages to Yammer. Additionally, some pages may have occasionally failed to load. As a workaround, affected users may have been able to reload the page.

Customer Impact: Customer impact appeared to be limited during this event.

Incident Start Time: Tuesday, March 24, 2015, at 7:44 AM UTC

Incident End Time: Tuesday, March 24, 2015, at 10:45 AM UTC

Preliminary Root Cause: A resource utilization issue caused performance degradation on a database related to authentication service infrastructure.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Investigate resource utilization patterns on the affected database and implement automated recovery options to prevent reoccurrence of the issue.

Please consider this service notification the final update on the event.

This entry was posted in Service Interruption. Bookmark the permalink.