YA17027 | Service Restored| Page loading and functionality issues | 3/10/2015 3:20 PM UTC

Final Status: Engineers successfully remediated impact by adding additional capacity to the Yammer environment.

User Experience: Affected users may have experienced latency when access that Yammer site and it’s encompassed services. Refreshing and/or reopening an internet browser session was a viable workaround throughout duration of the incident.

Customer Impact: Impact was limited throughout the duration of the incident.

Incident Start Time: Tuesday, March 10, 2015, at 1:20 PM UTC

Incident End Time: Tuesday, March 10, 2015, at 3:20 PM UTC

Preliminary Root Cause: A portion of capacity which facilitates the Yammer service was not functioning as expected. As a result, the remainder of the Yammer capacity was processing higher-than-expected load.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Further investigate the underlying root cause of the issue and implement a long-term solution to prevent the issue from reoccurring.

Please consider this service notification the final update on the event.

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