Final Status: Engineers added additional capacity to assist with message processing and impact was successfully remediated.
User Experience: Affected users may have experienced delays of up to five minutes when posting a new message.
Customer Impact: Impact was limited throughout the duration of the incident.
Incident Start Time: Thursday, February 26, 2015, at 7:52 PM UTC
Incident End Time: Thursday, February 26, 2015, at 8:10 PM UTC
Preliminary Root Cause: A database within a portion of Yammer capacity that facilities message processing was not functioning as expected. The underlying cause of the issue is still under investigation.
Next Steps: The following is a list of known action item(s) associated with this incident. As part of the problem management process, additional actions may be identified to improve the overall service.
– Action: Further investigate the underlying root cause and develop a solution to prevent reoccurrences.
Please consider this service notification the final update on the event.