YA12408 | Service Restored | Outdated data when using Autocomplete, data export, and full-text search | 2/10/2015 9:40 PM UTC

Final Status: Engineers migrated services to an alternate datacenter with upgraded resources, and rebuilt indexes on the new servers to fully remediate impact.

User Experience: The affected users may have received outdated data when using Autocomplete, data export, and full-text search functionality within Yammer.

Customer Impact: Customer impact appears to have been limited to a subset of users.

Incident Start Time: Monday, January 26, 2015, at 5:16 AM UTC

Incident End Time: Tuesday, February 10, 2015, at 9:40 PM UTC

Preliminary Root Cause: A backend component became degraded and impacted Yammer search functionality.

Next Steps: The following is a known action item associated with this incident. As part of the problem management process, additional actions may be identified to improve the overall service.
– Action: Identify what caused the backend component to become degraded and implement a solution to ensure the issue does not reoccur.

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