ROOT CAUSE ANALYSIS; Analytics Data Staleness; 01/29/2015

Our engineers investigated a problem that was affecting users viewing the analytics dashboard.  This incident began at 10:10 AM, PST 01/12/2015 and ended at 4:15 PM PST 01/29/2015.

During this time, customers viewing analytics might not have been presented with up to date information.  A table migration didn’t occur and as a result, a table fell behind and was filled with null data.  Our engineers have performed a manual migration for that table and backfilled the correct information into this table.  They are currently investigating why it never happened in the first place to prevent this from reoccurring.

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