YA89322 – Service restored – Users may have experienced either slow loading or failures while accessing their inboxes and feeds. – 12/23/2016 6:47 AM UTC

Final status: By design, an automated recovery features rebalanced a spike in network traffic to restore service health.

Scope of impact: While we weren’t aware of any customer reports of impact, our monitoring indicated that impact was limited to a subset of users.

Start time: Friday, December 23, 2016, at 5:57 AM UTC

End time: Friday, December 23, 2016, at 6:18 AM UTC

This is the final update for the event.

Posted in Service Interruption

YA89322 – Service Interruption – The impact to users is under investigation. – 12/23/2016 6:47 AM UTC

Title: We’re looking into a potential problem
User impact: The impact to users is under investigation.
Current status: We’ve identified a problem with the Yammer service and have confirmed that service is now restored. We’ll provide additional information in the closure summary.
Posted in Uncategorized

YA89269 | Service Restored | Yammer message processing issue | 12/21/2016 01:53 PM UTC

Title: Yammer message processing issue

User Impact: Users may have been unable to publish notifications and message processing may have been delayed.

Final status: We’ve confirmed that connecting the service to alternate, healthy infrastructure has resolved the issue. The backlog of requests have also cleared.

Scope of impact: While we weren’t aware of any customer reports of impact, our monitoring indicated that a subset of your users may have been affected.

Start time: Wednesday, December 21, 2016, at 11:37 AM UTC

End time: Wednesday, December 21, 2016, at 12:24 PM UTC

Posted in Service Interruption

YA89269 | Service Degradation | Yammer message processing issue | 12/21/2016 12:37 PM UTC

Title: Yammer message processing issue

User impact: Users may be unable to publish notifications and message processing may be delayed.

Current status: We’ve determined that a portion of Yammer infrastructure became degraded. We’ve connected the service to alternate, healthy infrastructure to remediate impact. However, due to the build up of requests, request processing will be delayed.

Scope of impact: While we’re not aware of any customer reports of impact, our monitoring indicates that a subset of your users may be affected.

Start time: Wednesday, December 21, 2016, at 11:37 AM UTC

Next update by: Wednesday, December 21, 2016, at 02:30 PM UTC

Posted in Service Interruption

YA87902 | Service Restored | Pages not loading on Internet Explorer 11 on Windows 10 | 12/7/2016 12:35 AM UTC

Title: Pages not loading on Internet Explorer 11 on Windows 10

User impact: Users may have been unable to view Yammer pages on Internet Explorer 11 on Windows 10.

Final status: We determined that a recent update is affecting Yammer page loading for Internet Explorer 11 users on Windows 10. We’ve reverting the update in order to remediate impact.

Scope of impact: While we weren’t aware of any customer reports of impact, our monitoring indicated that all Yammer users may have been affected.

Start time: Tuesday, December 6, 2016, at 10:02 PM UTC

End time: Tuesday, December 6, 2016, at 11:55 PM UTC

Preliminary root cause: A recent update to infrastructure that processes Javascript requests had degraded page loading.

Next steps:
– We’re reviewing our update procedures to help catch this kind of problem during our testing cycle.

This is the final update for the event.

Posted in Uncategorized

YA87457 | Service Restored | Yammer latency | 12/2/2016 10:45 AM UTC

Title: Yammer latency.

User impact: Users may have experienced latency when using the Yammer service.

Final status: We’ve determined that a process failure within the Yammer infrastructure caused the service to perform below acceptable thresholds. By design, an automated recovery feature moved the affected service to alternate healthy, infrastructure to restore service health.

Scope of impact: While we weren’t aware of any customer reports of impact, our monitoring indicated that a subset of users may have been affected.

Start time: Friday, December 2, 2016, at 10:39 AM UTC

End time: Friday, December 2, 2016, at 10:45 AM UTC

This is the final update for the event.

Posted in Service Interruption

YA84891 | Service Restored | Problem posting messages. | 11/4/2016 09:09 AM UTC

Title: Problem posting messages.

User impact: Users were unable to post messages on Yammer.

Final status: We’ve identified that a component of infrastructure that facilitates database connections became degraded. By design, an automated recovery feature took the appropriate action to restore service.

Scope of impact: While we weren’t aware of any customer reports of impact, our monitoring indicated that users would have been unable to post messages on Yammer.

Start time: Friday, November 4, 2016, at 7:15 AM UTC.

End time: Friday, November 4, 2016, at 7:45 AM UTC.

Preliminary root cause: A component of infrastructure that facilitates database connections became degraded.

Next steps:
– We’re analyzing performance data and trends on the affected systems to help prevent this problem from happening again.

This is the final update for the event.

Posted in Service Interruption