YA35860|Service Degradation | Users are unable to upload and play videos on yammer.com | 12/18/2015 12:08 AM UTC

Current Status: Engineers are analyzing the affected service infrastructure to identify the root cause of impact and formulate a remediation plan.

User Impact: Affected users may receive an error and are unable to upload and play videos on Yammer.com.

Customer Impact: Analysis of incident scope indicates that a very limited number of customers and users appear to be impacted. Engineers have received a few isolated customer reports of this issue.

Incident Start Time: Thursday, December 17, 2015, at 10:00 AM UTC

Preliminary Root Cause: A limited portion of infrastructure that facilitates uploading of videos is degraded and causing impact to the service.

Next Update by: Friday, December 18, 2015, at 8:00 PM UTC

Posted in Service Interruption

Service Degradation | Users are unable to upload and play videos on yammer.com | 12/17/2015 10:56 PM UTC

Current Status: Engineers have determined that the configuration correction has not fully mitigated impact. Engineers continue to investigate the affected service infrastructure that facilitates uploading of videos.

User Impact: Affected users may receive an error and are unable to upload and play videos on Yammer.com.

Customer Impact: Analysis of incident scope indicates that a very limited number of customers and users appear to be impacted. Engineers have received a few isolated customer reports of this issue.

Incident Start Time: Thursday, December 17, 2015, at 10:00 AM UTC

Preliminary Root Cause: A limited portion of infrastructure that facilitates uploading of videos is degraded and causing impact to the service.

Next Update by: Friday, December 18, 2015, at 1:30 AM UTC

Posted in Service Interruption

Service Degradation | Users are unable to upload and play videos on yammer.com | 12/17/2015 9:25 PM UTC

Current Status: Engineers have corrected the misconfiguration and are now performing tests to determine if this has mitigated impact.

User Impact: Affected users may receive an error and are unable to upload and play videos on Yammer.com.

Customer Impact: Analysis of incident scope indicates that a very limited number of customers and users appear to be impacted. Engineers have received a few isolated customer reports of this issue.

Incident Start Time: Thursday, December 17, 2015, at 10:00 AM UTC

Preliminary Root Cause: A limited portion of infrastructure that facilitates uploading of videos may contain a misconfiguration that is causing impact to the service.

Next Update by: Thursday, December 17, 2015, at 11:30 PM UTC

 

Posted in Service Interruption

Service Degradation | Users are unable to upload and play videos on yammer.com | 12/17/2015 7:26 PM UTC

Current Status: Engineers have identified a misconfiguration on a limited portion of infrastructure that facilitates video authorization requests. Engineers are correcting the misconfiguration and will then test to see if this fixes the issue.

User Impact: Affected users may receive an error and are unable to upload and play videos on Yammer.com.

Customer Impact: Analysis of incident scope indicates that a very limited number of customers and users appear to be impacted. Engineers have received a few isolated customer reports of this issue.

Incident Start Time: Thursday, December 17, 2015, at 10:00 AM UTC

Preliminary Root Cause: A limited portion of infrastructure that facilitates uploading of videos may contain a misconfiguration that is causing impact to the service.

Next Update by: Thursday, December 17, 2015, at 9:30 PM UTC

Posted in Service Interruption

Service Degradation | Users are unable to upload and play videos on yammer.com | 12/17/2015 5:38 PM UTC

Current Status: Engineers are investigating the error message that is generated when a video is uploaded in an effort to isolate the cause of the issue.

User Impact: Affected users may receive an error and are unable to upload and play videos on Yammer.com.

Customer Impact: Analysis of incident scope indicates that a very limited number of customers and users appear to be impacted.  Engineers have received a few isolated customer reports of this issue.

Incident Start Time: Thursday, December 17, 2015, at 10:00 AM UTC

Next Update by: Thursday, December 17, 2015, at 7:30 PM UTC

Posted in Service Interruption

YA35860 | Service Degradation | Affected users are unable to post videos on Yammer. | 12/17/2015 03:41 PM UTC

Current Status: Engineers are gathering system logs to determine the cause of the issue and formulate a remediation plan.  User Impact: Affected users are unable to post videos on Yammer.  Customer Impact: Analysis of incident scope indicates that a very limited number of customers and users appear to be impacted. Engineers have received a few isolated customer reports of this issue. Incident Start Time: Thursday, December 17, 2015, at 10:00 AM UTC Next Update by: Thursday, December 17, 2015, at 5:30 PM UTC

Posted in Service Interruption

YA35860 | Investigating | Affected users are unable to upload or download video files. | 12/17/2015 03:17 PM UTC

Current Status: Engineers are investigating an issue in which some users are experiencing problems accessing or using Yammer services or features. This event is actively being investigated. More information will be provided shortly. User Impact: Affected users are unable to upload or download video files.

Posted in Service Interruption