YA21209 | Service Restored | Emails to Yammer groups delayed | 4/16/2015 06:49 AM UTC

Final Status: Engineers determined that processes intended for alleviating message queues were failing. The amount of memory available to the processes was increased and restarted, which restored service health.

User Experience: Affected users may have experienced delays sending emails to Yammer groups.

Customer Impact: Customer impact appears to have been limited during this event.

Incident Start Time: Thursday, April 16, 2015, at 5:55 AM UTC

Incident End Time: Thursday, April 16, 2015, at 6:30 AM UTC

Preliminary Root Cause: Processes intended to alleviate message queues did not have a sufficient amount of memory allocated. The underlying cause is under investigation.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Identify the underlying root cause and develop a solution to prevent reoccurrences.

Please consider this service notification the final update on the event.

Posted in Uncategorized

YA21106 |Service Restored| Unable to upload files to Yammer.com| Tuesday, April 14, 2015 at 7:45 PM UTC

Final Status: Engineers successfully removed an update throughout the affected infrastructure to mitigate impact.

User Experience: The affected users were unable to upload files to Yammer.com. Affected users should refresh their internet browser session to fully remediate impact.

Customer Impact: Yammer functionality outside of uploads was unaffected. Impact was limited throughout the duration of the incident.

Incident Start Time: Tuesday, April 14, 2015, at 4:30 PM UTC

Incident End Time: Tuesday, April 14, 2015, at 7:45 PM UTC

Preliminary Root Cause: A recent deployment intended to improve Yammer stability was unexpectedly preventing users from uploading files to Yammer.com.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Review the infrastructure update pre-deployment process as a planned update unexpectedly caused impact.

Please consider this service notification the final update on the event.

Posted in Service Interruption

YA21106 |Restoring Service| Unable to upload files to Yammer.com| Tuesday, April 14, 2015 at 7:20 PM UTC

Current Status: Engineers have identified that a recent update to the environment is preventing Yammer.com uploads from succeeding. The update is being removed from the affected infrastructure. Once the update has been removed, engineers will perform tests to validate that impact has been mitigated.

User Experience: The affected users are unable to upload files to Yammer.com.

Customer Impact: Yammer functionality outside of uploads appears to be unaffected. Impact is limited at this time.

Incident Start Time: Tuesday, April 14, 2015, at 4:30 PM UTC

Estimated Resolution Time: Tuesday, April 14, 2015, at 8:00 PM UTC

Preliminary Root Cause: A recent deployment intended to improve Yammer stability is unexpectedly preventing users from uploading files to Yammer.com.

Next Update by: Tuesday, April 14, 2015, at 8:30 PM UTC

 

Posted in Service Interruption

YA21106 |Service Degraded| Unable to upload files to Yammer.com| Tuesday, April 14, 2015 at 5:30 PM UTC

Current Status: Engineers are currently investigating potential issues within the Yammer infrastructure that facilitates upload functionality. Additionally, engineers are reviewing update history in an effort to isolate the underlying cause of the issue.

User Experience: The affected users may be unable to upload files to Yammer.com.

Customer Impact: Impact appears to be limited at this time.

Incident Start Time: Tuesday, April 14, 2015, at 5:30 PM UTC

Next Update by: Tuesday, April 14, 2015, at 7:30 PM UTC

Posted in Service Interruption

YA20097 | Scheduled Maintenance | 5/16/2015 4:00 PM UTC

Maintenance window: 4:00 PM UTC Saturday, May 16, 2015 to 8:00 PM UTC Saturday, May 16, 2015
Activities: Yammer.com will be migrating all customer-facing services to Microsoft datacenters.
Potential user impact: Yammer.com will be unavailable for the duration of the maintenance window. Yammer’s mobile clients will also be unusable during this time.

Posted in Scheduled Maintenance

YA21081 | Service Restored| Administrative users may be unable to perform their duties | Tuesday, April 14, 2015, at 7:20 AM UTC

Final Status: Engineers completed resynchronisation of the affected network components which restored service.

User Experience: Affected administrative users may not have been able to perform actions requiring administrative permissions. Yammer enterprise activations may also have taken longer than expected. As a workaround, Microsoft support engineers could have manually restored the administrative status of verified administrators.

Customer Impact: Customer impact appears to have been limited during this event.

Incident Start Time: Tuesday, April 14, 2015, at 3:00 AM UTC

Incident End Time: Tuesday, April 14, 2015, at 7:20 AM UTC

Preliminary Root Cause: Engineers have identified that some components within the core service became degraded. The underlying root cause is still under investigation.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Identify the underlying root cause and develop a solution to prevent reoccurrences.

Please consider this service notification the final update on the event.

Posted in Service Interruption

YA21081 | Degraded| Administrative users may be unable to perform their duties | Tuesday, April 14, 2015, at 7:00 AM UTC

Current Status: Engineers have confirmed that resynchronising network components has restored service. Resynchronisation of the other affected network components has now started. While this work progresses, users should start to see service restoration.

User Experience: Affected administrative users may not be able to perform actions requiring administrative permissions. Yammer enterprise activations may also take longer than expected. As a workaround, Microsoft support engineers can manually restore the administrative status of verified administrators.

Customer Impact: Customer impact appears to be limited at this time.

Incident Start Time: Tuesday, April 14, 2015, at 3:00 AM UTC

Next Update by: Tuesday, April 14, 2015, at 9:00 AM UTC

Posted in Service Interruption