YA15242 | Investigating | File preview rendering issue | Wednesday, February 11, 2015, at 4:26 AM UTC

Current Status: Engineers are investigating an issue in which some users are experiencing problems accessing or using Yammer services or features. This event is actively being investigated. More information will be provided shortly.

User Experience: Affected users are unable to render file preview correctly within the user interface.

Customer Impact: A few customers are reporting that they are experiencing this issue.

Posted in Uncategorized

YA15180 | Scheduled Maintenance | 2/14/2015 6:00 PM UTC

Maintenance window: 6:00 PM UTC Saturday, February 14, 2015 to 6:30 PM UTC Saturday, February 14, 2015

Activity: Yammer.com planned maintenance

Potential user impact: Yammer.com will be unavailable for 1 – 2 minutes during maintenance when the edge gateway routers restart with their new configuration.

 

Posted in Scheduled Maintenance

[ANNOUNCEMENT] Upcoming changes to Yammer Site Status | 2/7/2015 8:20 PM UTC

Based on customer feedback, we’re making some changes to the content on the Yammer Site Status blog in an effort to improve your communications experience during a service impacting event.

Titles of communication posts will be updated to include additional detail making it easier to keep track of scheduled maintenance notifications and providing more clarity around service incidents. Titles will now include:

  • A tracking number for every unique service incident or maintenance post such as (YAXXXXX)
  • Incident status tags to indicate high-level status changes during an event (such as “Service Degradation” or “Restoring Service”).

Communications will also now include separate fields for reporting key incident details as they are identified and become available such as the Current Status, User Experience, Estimated Restoration Time, Preliminary Root Cause and Incident Start and End times.

Previous communication example:

[UPDATE] Search and Data Export Issues – 02/05/15 3:17 PM PST
Engineers are still working to restore full functionality of autocomplete, full-text search and data-export.

[RESOLVED] SERVICE INTERRUPTION; 02/05/2015 08:50 AM PST
Engineers have confirmed that message posting has returned to normal.

SERVICE INTERRUPTION; 02/05/15 08:20 AM PST
Yammer.com is experiencing delays with message posting. This problem affects all Yammer.com users.
Engineers are currently investigating.

New communication example:

YA12408 | Restoring Service | Message posting delays | 02/05/15 5:22 PM UTC
Current Status: An automated recovery feature took the appropriate action to restore service within the component responsible for processing message posts. Engineers are currently monitoring message processing queues to ensure that there are no additional message delays.

User Experience: The affected users may experience delays of up to 10 minutes when posting a message.

Customer Impact: Yammer functionality outside of message posting is unaffected. Impact appears to be limited.

Incident Start Time: Thursday, February 5, 2015, at 4:20 PM UTC

Preliminary Root Cause: Impact to the message processing feature caused delays when processing new Yammer post requests. The underlying root cause is still under investigation.

Next Update by: Thursday, February 5, 2015, at 6:00 PM UTC

Posted in Uncategorized

[UPDATE] Search and Data Export Issues – 02/06/15 16:24 PM PST

Engineers are still working to restore full functionality of autocomplete, full-text search and data-export.

Posted in Uncategorized

[RESOLVED] SERVICE INTERRUPTION; 02/06/15 13:00 PM PST

Final Status: Engineers successfully updated the mismatched certificate throughout the affected environment. The issue has been successfully remediated.

User Experience: Affected users were unable to sign in to Yammer using the Single Sign-On (SSO) tool.

Customer Impact: The impact was specific to users who utilize the Azure identity provider for SSO authentication. Impact appears to have been limited throughout the duration of the incident.

Preliminary Root Cause: In an effort to ensure that Microsoft maintains the most invulnerable authentication standards, Microsoft Azure periodically updates their authentication certificates. A certificate mismatch between the Yammer and Azure environments prevented some customers from signing in to the Yammer service.

Posted in Uncategorized

[UPDATE] SERVICE INTERRUPTION; 02/06/15 10:05 AM PST

Current Status: Engineers are currently updating the mismatched certificate throughout the affected environment. As the updates progress, customers will incrementally regain the ability to sign in via the SSO.

User Experience: Affected users are unable to sign in to Yammer using the Single Sign-On (SSO) tool.

Customer Impact: The impact is specific to users who utilize the Azure identity provider for SSO authentication. Impact appears to be limited at this time.

Preliminary Root Cause: A certificate mismatch between the Yammer and Azure environment is preventing some customers from signing in to the Yammer service.

Posted in Uncategorized

[UPDATE] SERVICE INTERRUPTION; 02/06/15 09:11 AM PST

Current Status: Engineers have identified that a certificate mismatch is causing the issue and are presently working with Azure engineers to deploy the proper certificate across the affected environment.

User Experience: Affected users are unable to sign in to Yammer using the Single Sign-On (SSO) tool.

Customer Impact: The impact is specific to users who utilize the Azure identity provider for SSO authentication. Impact appears to be limited at this time.

Preliminary Root Cause: A certificate mismatch between the Yammer and Azure environment is preventing some customers from signing in to the Yammer service.

Posted in Uncategorized