YA18753 | Scheduled Maintenance | 03/28/2015 4:00 PM UTC

Maintenance window: 4:00 PM UTC Saturday, March 28, 2015 to 5:00 PM UTC Saturday, March 28, 2015
Activities: Engineers will be performing maintenance on our core storage infrastructure.
Potential User Impact: Yammer.com and Yammer mobile clients will be intermittently unresponsive during the window
Additional Information: Engineers will be performing configuration changes to our core storage infrastructure in order to improve Yammer.com’s resiliency

Posted in Scheduled Maintenance

YA17867| Service Restored| Intermittent loss of service | 3/24/2015 03:05 PM UTC

Final Status: Engineers identified and remediated a connection issue within the Yammer networking infrastructure.

User Experience: Affected users may have experienced an intermittent loss of connectivity to the Yammer service.

Customer Impact: Customer impact appears to have been limited.

Incident Start Time: Tuesday, March 24, 2015, at 12:52 PM UTC

Incident End Time: Tuesday, March 24, 2015, at 2:39 PM UTC

Preliminary Root Cause: A networking connection within the Yammer infrastructure became degraded.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.

- Action: Identify the underlying root cause of the network connectivity issue and develop a solution to prevent reoccurrences.

Please consider this service notification the final update on the event.

Posted in Service Interruption

YA17867| Service Degradation | Intermittent loss of service | 3/24/2015 02:11 PM UTC

Current Status: Engineers are also investigating a network traffic routing issue that is affecting the ability to route connections to alternate components.

User Experience: Affected users may experience intermittent loss of service.

Customer Impact: Customer impact appears to be limited at this time.

Incident Start Time: Tuesday, March 24, 2015, at 12:52 PM UTC

Next Update by: Tuesday, March 24, 2015, at 3:20 PM UTC

 

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Posted in Service Interruption

YA17867| Degraded| Intermittent loss of service | 3/24/2015 01:20 PM UTC

Current Status: Engineers have identified that there may be an issue with load balancing. Work is in progress to spread traffic across the affected components to mitigate impact.

User Experience: Affected users may experience intermittent loss of service.

Customer Impact: Customer impact appears to be limited at this time.

Incident Start Time: Tuesday, March 24, 2015, at 12:52 PM UTC

Next Update by: Tuesday, March 24, 2015, at 2:20 PM UTC

 

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Posted in Service Interruption

YA17867| Investigating | Intermittent loss of service | 3/24/2015 01:10 PM UTC

Current Status: Engineers are investigating an issue in which some users may be experiencing problems accessing or using Yammer services or features. This event is actively being investigated. More information will be provided shortly.

User Experience: Affected users may experience intermittent loss of service.

Customer Impact: Customer impact appears to be limited at this time.

 

[category Service]

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Posted in Service Interruption

YA17865 | Service Restored | Delays in message posting and page load failures | 3/24/2015 10:45 AM UTC

Final Status: Engineers implemented a configuration change to improve service performance and resolve the issue.

User Experience: Affected users may have experienced delays when posting messages to Yammer. Additionally, some pages may have occasionally failed to load. As a workaround, affected users may have been able to reload the page.

Customer Impact: Customer impact appeared to be limited during this event.

Incident Start Time: Tuesday, March 24, 2015, at 7:44 AM UTC

Incident End Time: Tuesday, March 24, 2015, at 10:45 AM UTC

Preliminary Root Cause: A resource utilization issue caused performance degradation on a database related to authentication service infrastructure.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Investigate resource utilization patterns on the affected database and implement automated recovery options to prevent reoccurrence of the issue.

Please consider this service notification the final update on the event.

Posted in Service Interruption

YA17865 | Restoring Service| Delays in message posting and page load failures | 3/24/2015 10:42 AM UTC

Current Status: The investigation determined that service infrastructure responsible for the authentication process became degraded, causing performance issues. Engineers have implemented a configuration change to improve performance and are now monitoring service health.

User Experience: Affected users may be experiencing delays when posting messages to Yammer. Additionally, some pages may occasionally fail to load. As a workaround, affected users may be able to reload the page.

Customer Impact: Customer impact appears to be limited at this time.

Estimated Restoration Time: By Tuesday, March 24, 2015, at 11:30 AM UTC

Next Update by: Tuesday, March 24, 2015, at 11:30 AM UTC

Posted in Service Interruption