YA27966 | Service Restored- Issues posting messages and delays accessing the Yammer feed.| Tuesday, July 21,2015 at 9:26 PM UTC

Final Status: Engineers identified that a messaging database was experiencing higher than expected utilization. To mitigate impact, engineers ended low priority server tasks that were causing the utilization spikes and performed tests to validate mitigation.

User Experience: Affected users may have experienced intermittent failures or delays when accessing the Yammer feed. In addition, new messages may not have posted as expected.

Customer Impact: This incident was resolved with little to no impact to customers. No customer reports of the issue were identified during the incident.

Incident Start Time: Tuesday, July 21, 2015, at 9:20 PM UTC
Incident End Time:
Tuesday, July 21, 2015, at 9:26 PM UTC

Preliminary Root Cause: A Yammer messaging database was experiencing higher than expected utilization as certain low priority tasks were consuming more resources than expected.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Further investigate the underlying cause of the issue and implement a solution to prevent future reoccurrences.

Please consider this service notification the final update on the event.

 

Posted in Service Interruption

YA27805 | Scheduled Maintenance | 7/25/2015 12:00 AM

Maintenance Start Time: Saturday, July 25, 2015, at 12:00 AM UTC

Maintenance End Time: Monday, July 27, 2015, at 6:59 AM UTC

Activities: Office 365 files are being migrated from SharePoint to Azure. These files will be in read-only mode during the migration. Once all the files have been migrated to Azure and no more files are being written to SharePoint, the editing features will be re-enabled.

Potential User Impact: During the downtime, online editing for Word, PowerPoint, and Excel files will be disabled. Preview, downloading, or uploading a new version will remain available.

Posted in Scheduled Maintenance

YA27802 | Scheduled Maintenance | 08/15/2015 12:00 AM

Maintenance Start Time: Saturday, August 15, 2015, at 12:00 AM UTC

Maintenance End Time: Monday, August 17, 2015, at 6:59 AM UTC

Activities: Video encoding will be migrated to Azure Media Services.

Potential User Impact: Users may not be able to load thumbnails or previews for uploaded video files. Downloading and uploading video files will still be available.

Posted in Scheduled Maintenance

YA | Service Restored | Performance issues with Avatars and File Operations | 6/30/2015 11:21 PM UTC

Final Status: Engineers have connected the affected services to an alternate network capacity, which has remediated impact.

User Experience: Affected users may have been experiencing slowness when loading Avatars and uploading and downloading files.

Customer Impact: Customer impact appeared to be limited during this event.

Incident Start Time: Tuesday, June 30, 2015, at 2:45 PM UTC

Incident End Time: Tuesday, June 30, 2015, at 11:00 PM UTC

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Yammer infrastructure. The underlying root cause is under investigation. 

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Review network routing to avoid communication interruptions related to third party network connectivity.

Please consider this service notification the final update on the event.

Posted in Service Interruption

YA25500 | Degraded | Performance issues with Avatars and File Operations | 6/30/2015 8:25 PM UTC

Current Status: Engineers have determined this issue is due to an ongoing physical network connectivity issue between Yammer and a third-party network infrastructure and are working to connect the affected service to an alternate network capacity in an effort to restore service.

User Experience: Affected users may experience slowness when loading Avatars and uploading and downloading files.

Customer Impact: Customer impact appears to be limited at this time.

Incident Start Time: Tuesday, June 30, 2015, at 6:33 PM UTC

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Yammer infrastructure.

Next Update by: Tuesday, June 30, 2015, at 11:30 PM UTC

Posted in Service Interruption

YA25500 | Degraded | Performance issues with Avatars and File Operations | 6/30/2015 7:15 PM UTC

Current Status: Engineers are performing live diagnostics and troubleshooting the Yammer infrastructure to determine the root cause of this issue.

User Experience: Affected users may experience slowness when loading Avatars and uploading and downloading files.

Customer Impact: Customer impact appears to be limited at this time.

Incident Start Time: Tuesday, June 30, 2015, at 6:33 PM UTC

Next Update by: Tuesday, June 30, 2015, at 8:30 PM UTC

Posted in Service Interruption

YA25500 | Investigating | Performance issues with Avatars and File Operations | 6/30/2015 6:40 PM UTC

Current Status: Engineers are investigating an issue in which some users may be experiencing problems accessing or using Yammer services or features. This event is actively being investigated. More information will be provided shortly.

User Experience: Affected users may experience slowness when loading Avatars and uploading and downloading files.

Customer Impact: Customer impact appears to be limited at this time.

Posted in Service Interruption