YA21718 | Restored | Affected users may have been unable to post messages. |Thursday, April 23, 2015, at 12:04 AM UTC

Final Status: Engineers implemented a fix which addressed an error created during recent updates to the Yammer service.

User Experience: Affected users were unable to post messages. Users refreshing groups may have been unable to see messages posted in the feed.

Customer Impact: Customer impact appeared to be limited at this time.

Incident Start Time: Wednesday, April 22, 2015, at 11:05 PM UTC

Incident End Time: Wednesday, April 22, 2015, at 11:44 PM UTC

Preliminary Root Cause: As part of our efforts to improve service resiliency, an update was deployed to the Yammer message posting capacities; however, the update temporarily prevented additional posting from occurring.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Review procedures for validating service updates as a dependency was not identified during the testing phase of the development process.

Please consider this service notification the final update on the event.

Posted in Service Interruption

YA21718 | Degraded | Affected users may be unable to post messages. |Wednesday, April 22, 2015, at 11:51 PM UTC

Current Status: Yammer engineers have determined that the message processing service has been impacted. Engineers continue to investigating the issue.

User Experience: Affected users may be unable to post messages. Users refreshing groups may not see messages posted in the feed.

Customer Impact: Customer impact appears to be limited at this time.

Incident Start Time: Wednesday, April 22, 2015, at 11:05 PM UTC

Next Update by: Wednesday, April 22, 2015, at 1:00 AM UTC

Posted in Service Interruption

YA21718 | Investigating | Affected users may be unable to post messages. | Wednesday, April 22, 2015, at 11:34 PM UTC

Current Status: Engineers are investigating an issue in which some users may be experiencing problems accessing or using Yammer services or features. This event is actively being investigated. More information will be provided shortly.

User Experience: Affected users may be unable to post messages. Users refreshing groups may not see messages posted in the feed.

Customer Impact: Customer impact appears to be limited at this time.

Posted in Service Interruption

YA21630| Resolved | Yammer performance degraded | Tuesday, April 21, 2015, at 1:30 AM UTC

Final Status: Engineers identified and corrected a configuration issue that was impacting the Yammer service.

User Experience: Affected users may have experienced degraded performance and message posting delays.

Customer Impact: Customer impact appears to have been limited.

Incident Start Time: Tuesday, April 21, 2015, at 12:58 AM UTC

Incident End Time: Tuesday, April 21, 2015, at 1:10 AM UTC

Preliminary Root Cause: A configuration issue was caused by a recent deployment to the production environment.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Review the infrastructure update process to prevent reoccurrences of this scenario.

Please consider this service notification the final update on the event.

Posted in Uncategorized

YA21630| Investigating | Yammer performance degraded Tuesday, April 21, 2015, at 1:30 AM UTC

Current Status: Engineers are investigating an issue in which some users may be experiencing problems accessing or using Yammer services or features. This event is actively being investigated. More information will be provided shortly.

User Experience: Affected users may experience degraded performance and message posting delays.

Posted in Uncategorized

YA21367| Service Restored | Affected users may have experienced delays when posting messages to Yammer.com| 8:00 PM UTC

Final Status: Engineers identified that a portion of the Yammer infrastructure that facilitates message posting was degraded. Messages posted to Yammer.com were queuing within the Yammer environment. Engineers successfully mitigated impact by adding additional capacity to assist with processing service load. All queues associated with message posting have been processed.

User Experience: Affected users may have experienced delays when posting messages to Yammer.com.

Customer Impact: Impact was limited throughout the duration of the incident.

Incident Start Time: Friday, April 17, 2015, at 6:29 PM UTC

Incident End Time: Friday, April 17, 2015, at 7:13 PM UTC

Preliminary Root Cause: A portion of the Yammer infrastructure that facilitates message posting was degraded. The underlying cause of the issue is still under investigation.

Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
– Action: Further investigate the underlying cause of the issue and implement a solution to prevent future reoccurrences.

Please consider this service notification the final update on the event.

Posted in Service Interruption

YA21367| Service Degraded | Affected users may experience delays when posting messages to Yammer.com| 7:15 PM UTC

Current Status: Engineers are currently parsing Yammer service logs in an effort to identify the underlying cause of the issue.

User Experience: The affected users may experience delays when posting messages to Yammer.com.

Customer Impact: Impact appears to be limited at this time.

Incident Start Time: Friday, April 17, 2015, at 6:29 PM UTC

Next Update by: Friday, April 17, 2015, at 8:30 PM UTC

Posted in Service Interruption